Agents are not listed when you select Contact Center Server from the list of processes in Management Console

Version 1

    Details

    How to reset the service that is linked to the Contact Center Server process in the Management Console when it does not seem to be working as expected.


    Resolution

    1) Log into the IPCM server.
    2) Open Windows services.
    3) Stop the IPCM Management Agent service.
    4) Start the IPCM Management Agent service.
    5) Log into the Management Console and the Contact Center Server will now show the agents status in an agent list when clicked on.