In the Analytics chart indicating Incident Count and Avg. Duration by Service and Priority, what is the scale for the Avg. values being displayed and can we change this if the values are in seconds?
"Out of the Box" chart is configured with average value for ClosedDuration of Inicdent. ClosedDuration is calculated in before save rule for Incident when status is closed as below. The scale is in seconds.
$(if Status == "Closed"
then if nvl(ResolutionEscLink, "") != ""
else DateDiff("second", ClosedDateTime, CreatedDateTime)