GoldMine Application Error Faulting Module Name: dhcpcsvc6.DLL

Version 1

    Details

    Customer reports that GoldMine crashes intermittently. 

    The following Error is shown in the Windows Event Log.

    Log Name:      Application
    Source:        Application Error
    Date:          29/06/2016 9:45:48 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SOME RANDOM COMPUTERNAME
    Description:
    Faulting application name: gmw.exe, version: 2015.1.0.196, time stamp: 0x55c37eea
    Faulting module name: dhcpcsvc6.DLL, version: 6.1.7601.22137, time stamp: 0x508059ee
    Exception code: 0xc0000005
    Fault offset: 0x000014d0
    Faulting process id: 0x59fc
    Faulting application start time: 0x01d1d196fc7fbb99
    Faulting application path: C:\Program Files (x86)\GoldMine\gmw.exe
    Faulting module path: C:\Windows\system32\dhcpcsvc6.DLL
    Report Id: 6fe5930e-3d8a-11e6-96a4-001dd8b71d10
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2016-06-28T23:45:48.000000000Z" />
        <EventRecordID>39416</EventRecordID>
        <Channel>Application</Channel>
        <Computer>AUGPSVPEN03.itoncloud.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>gmw.exe</Data>
        <Data>2015.1.0.196</Data>
        <Data>55c37eea</Data>
        <Data>dhcpcsvc6.DLL</Data>
        <Data>6.1.7601.22137</Data>
        <Data>508059ee</Data>
        <Data>c0000005</Data>
        <Data>000014d0</Data>
        <Data>59fc</Data>
        <Data>01d1d196fc7fbb99</Data>
        <Data>C:\Program Files (x86)\GoldMine\gmw.exe</Data>
        <Data>C:\Windows\system32\dhcpcsvc6.DLL</Data>
        <Data>6fe5930e-3d8a-11e6-96a4-001dd8b71d10</Data>
      </EventData>
    </Event>

    Many times DHCPCSVC6.DLL when DHCP and IPv6 are not used on the machine running GoldMine.

     


    Resolution

    [RESOLUTION]
    - Add the DLL file dhcpcsvc6.DLL to the DEP exclusion list.
    - For further information about Windows Systems - Data Execution Prevention feature and how to add exceptions. please refer also to related KM Article # 21361