Error when creating a new incident in HEAT Service Management: Unhandled system exception: initialization rule for incidentNumber failed: Attempted to divide by zero
To resolve this issue do the following:
- Check if IncidentSurveyFreq in Global Constants is set to '0'. Every incident initialized is attempting to divide by this value, so it may not be zero.
- If IncidentSurveyFreq has been set to 0 in order to disable surveys, then disable the survey trigger instead (either the business rule on the Incident object, or the Survey Workflow in the Incident object)