Analytic Metrics workspace is empty.

Version 1

    Details

    Analytic Metrics are configured and the Analytic Metrics workspace is there, but doesn't display any charts. Clicking edit does nothing.


    Resolution

     

    The fix is to query the HEATSM database for a MetricId that is NULL.

    select * from [frs_def_DashboardItem] where MetricId is null

    if a row is returned delete it. (as always when making changes via the back end, make sure that there is a SQL backup taken)

    delete from [frs_def_DashboardItem] where MetricId is null

    Log out of the application and back in and the Analytics Metrics workspace should be functioning again.