GoldMine Web (GMWEB) - GMMobileAppPool stops running when trying to login into GoldMine Web - Logs show "Error" Failed at Set Loading State"

Version 1

    Details

    GoldMine Web (GMWEB) - GMMobileAppPool stops running when trying to login into GoldMine Web - Logs show "Error" Failed at Set Loading State"  - The Logs states: Error failed at set loading state Error code E06D7363 Exception from H-result  - Additionally there may appear in the Windows Event Viewer an information that GM7S32.dll _unloaded


    Resolution

    3rd Party Integrations (for example Intelliclick Software) may cause the GMMobileAppPool to stop running when logging into GoldMine Web when their related service is started prior the IIS.

    [STEPS TO RESOLVE]
    1. Stop IIS
    2. Open Services Manager on the Server
    3. Stop the 3rd party and GoldMine integrated service (for example the Intelliclick Services)
    4. Start IIS
    5. Start the 3rd party and GoldMine integrated service (for example the Intelliclick Services) again
    6. Login to GoldMine Web

    * This process may need to be repeated if you re-install/upgrade GoldMine Connect or have to restart IIS