GoldMine Web (GMWEB) - Layout appears completely different and unexpected for example versus another browser - instead of having only one search bar there are additionally a Record Type, a Fields and an Operator drop downs and a further search bar

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    GoldMine Web (GMWEB) - Layout appears completely different and unexpected for example versus another browser - instead of having only one search bar there are additionally a Record Type, a Fields and an Operator drop downs and a further search bar



                                                                                                                                                                                                                
    versus for example when using Google Chrome browser:




    Why is this the case?


    Resolution

    [REASON]
    - This indicates the usage of Internet Explorer 9, which is not a supported browser version as GoldMine Web Browsers
    - Only Internet Explorer 10 and 11 are supported as  GoldMine Web Browsers.

    Excerpt of the GoldMine Premium Edition 2014.2 Compatibility Matrix (also available as Knowledge Article #15292 :  GoldMine 2014.2 Compatibility Matrix)

    GoldMine Web Browsers
    Internet Explorer 10 - 11
    Safari for OSX 7.0.4 - 8.0
    Safari for Windows 5.1.7
    Chrome 36 - 39
    Firefox 32 – 34
    NOTE:

    * GoldMine Web is not optimized for small handheld devices.


    [RESOLUTION]
    - If possible to upgrade the Internet  Explorer version to Internet Explorer 10 or 11
    - If this is not possible to use a  different supported browser and version from the list of supported GoldMine Web Browsers.