We have reviewed the provided information and are unable to get an email link to open a referenced my item Incident.
We are attempting to configure an email link to the mobile self service that:
- Opens an incident (in My Items)
- Opens a approval (in My Items)
We've tried the following syntax for links:
<a href="$(ServerURL())/Login.aspx?Scope=SelfService&Role=SelfService&CommandId=OpenMyItem&ItemType=Incident&ItemId=$(RecId)">Open Incident in Self Service</a>
<a href="$(ServerURL())/Login.aspx?Scope=SelfService&Role=SelfServiceMobile&CommandId=ShowRequest&ItemId=$(RecId)">Open Incident in Mobile</a>
<a href="$(ServerURL())/modules/SelfService/?Scope=SelfService&CommandId=ShowRequest&ItemId=$(RecId)">Open Incident in Mobile 2</a>
Can Ivanti please provide a working email URL that we can test?
As of 2016.2 we've only implemented a few commands for linking to the Mobile UI:
NewServiceRequestByOfferingId, LoadServiceRequestDraft, NewServiceRequest, NewExternalRequest, ShowAll
Parameters for these commands are the same as for old UI.
So, for example, to view a record in MyItem you would use ShowRequest instead of OpenMyItem:
<a href="$(ServerURL())/Modules/SelfService/?Tab=MyItems&CommandId=ShowRequest&ItemId=$([FRS_MyItem#.]RecId)">Open Incident in Mobile</a>
Note that you need to be using the MyItems record's RecID as the ItemID value. The ItemId value should be referenced as $([FRS_MyItem#.]RecId) rather than $(RecId), as this would return the value from the parent object instead.