Where are the Call Groups stored in HEAT Classic?

Version 1


    This article explains where the Call Groups are stored.


    HEAT call groups are stored in the HEAT database >> HEATGrp table. 

    There are several columns in this table but important to note are the following columns:

    HEATGrp.GroupName = name of the Call Group

    HEATGrp.Description = description of the Call Group

    HEATGrp.ListWhere = the SQL expression of the Call Group