Adjusting Service Level Contracts relative to Public Holidays

Version 1

    Details

    PROBLEM
    LiveTime has the ability to automatically adjust Service Level Contracts relative to Public Holidays.

    ENVIRONMENT
    LiveTime

    RESOLUTION
    SLA timers pause when a Public Holiday begins, and subsequently restart when the next working day commences. Administrators may enable the 'Observe Public Holidays' feature within the Setup--Privileges--User tab. Administrators can also control the Public Holiday schedule for any region of the world within the Setup menu. Setup--Localization--Holidays. Supervisors can apply Holidays across each SLA by selecting the 'Pause on Holiday' option within any relevant SLA in edit mode. Service--SLAs--(sla name).


    Resolution

    PROBLEM
    LiveTime has the ability to automatically adjust Service Level Contracts relative to Public Holidays.

    ENVIRONMENT
    LiveTime

    RESOLUTION
    SLA  timers pause when a Public Holiday begins, and subsequently restart  when the next working day commences. Administrators may enable the  'Observe Public Holidays' feature within the Setup--Privileges--User  tab. Administrators can also control the Public Holiday schedule for any  region of the world within the Setup menu.  Setup--Localization--Holidays. Supervisors can apply Holidays across  each SLA by selecting the 'Pause on Holiday' option within any relevant  SLA in edit mode. Service--SLAs--(sla name).