Absolute Service advises that the browser is not supported, but the browser is a supported version of Internet Explorer (IE).

Version 1

    Details

    PROBLEM
    LiveTime advises that the browser is not supported, but the browser is a supported version of Internet Explorer (IE).


    ENVIRONMENT
    LiveTime

    RESOLUTION
    This error could be being caused by Internet Explorer (IE) displaying the web page in compatibility mode, which is unsupported. IE's default settings will assume the site is an Intranet site if accessed using a single hostname, as opposed to a fully qualified domain name (FQDN) (ie. servicedesk instead of servicedesk.company.com). This is true for IE9 and 10. Despite our pages having code that tells IE to display the web page in the most up to date (Edge), normal mode, IE overrides this and forces compatibility mode on sites it decodes as Intranet sites. Since external customers should be accessing via an internet address (FQDN), this should only affect those that access it internally. Also, this seems to only affect those using Internet Explorer so those using other, up to date, browsers will be fine.

    Ways to avoid this issue, but still use Internet Explorer:
    1. Access the site at the FQDN. If on an Active Directory environment with DNS configured accordingly, this should be straightforward to do.
    2. Under Internet Options > Security > Intranet > Sites > Advanced, Switch off auto detect intranet sites. This needs to be done on every PC that would access the service desk. Note:- This may also affect other sites if there any actually use this auto detection to ensure compatibility mode is in use.
    3. If using Active Directory, the option in suggestion 2 can be sent to machines automatically through a group policy that is applied to applicable machines in the domain. The location of the group policy option that would need toggling is as follows:  [Computer/User Configuration\Policies\Administrative Templates\Windows Components\Internet Explorer\Internet Control Panel\Security Page\Turn on automatic detection of the intranet]  That would specifically set the option to be disabled and all machines that pull this policy rule in will have no issues at all using the single named address.


    Resolution

    PROBLEM
    LiveTime advises that the browser is not supported, but the browser is a supported version of Internet Explorer (IE).


    ENVIRONMENT
    LiveTime

    RESOLUTION
    This  error could be being caused by Internet Explorer (IE) displaying the  web page in compatibility mode, which is unsupported. IE's default  settings will assume the site is an Intranet site if accessed using a  single hostname, as opposed to a fully qualified domain name (FQDN) (ie.  servicedesk instead of servicedesk.company.com). This is true for IE9  and 10. Despite our pages having code that tells IE to display the web  page in the most up to date (Edge), normal mode, IE overrides this and  forces compatibility mode on sites it decodes as Intranet sites. Since  external customers should be accessing via an internet address (FQDN),  this should only affect those that access it internally. Also, this  seems to only affect those using Internet Explorer so those using other,  up to date, browsers will be fine.

    Ways to avoid this issue, but still use Internet Explorer:
    1.  Access the site at the FQDN. If on an Active Directory environment with  DNS configured accordingly, this should be straightforward to do.
    2.  Under Internet Options > Security > Intranet > Sites >  Advanced, Switch off auto detect intranet sites. This needs to be done  on every PC that would access the service desk. Note:- This may also  affect other sites if there any actually use this auto detection to  ensure compatibility mode is in use.
    3. If using Active Directory,  the option in suggestion 2 can be sent to machines automatically through  a group policy that is applied to applicable machines in the domain.  The location of the group policy option that would need toggling is as  follows:  [Computer/User Configuration\Policies\Administrative  Templates\Windows Components\Internet Explorer\Internet Control  Panel\Security Page\Turn on automatic detection of the intranet]  That  would specifically set the option to be disabled and all machines that  pull this policy rule in will have no issues at all using the single  named address.