Setting up Item Categories in CMDB

Version 1

    Details

    PROBLEM
    Within LiveTime, an unlimited number of Item Categories can be defined. By default, four System categories are seen: Hardware, Software, Service and Documentation. Within each Item Category, the Life Cycle, Classification, and Fields associated with the category can be defined.

    ENVIRONMENT
    LiveTime

    RESOLUTION
    Navigate to: Supervisor Login -> Configuration -> Categories Tab
    The default templates set at the Category level are used to cover a broad range of Item Types. Within each Category there is much more that can be configured.

    Please review this link for more detail and screen shots: [url:]http://docs.livetime.com/Service80/ServiceManager/configuration_steps.htm#configuration_categories.htm[/url:]


    Resolution

    PROBLEM
    Within LiveTime, an unlimited number of Item  Categories can be defined. By default, four System categories are seen:  Hardware, Software, Service and Documentation. Within each Item  Category, the Life Cycle, Classification, and Fields associated with the  category can be defined.

    ENVIRONMENT
    LiveTime

    RESOLUTION
    Navigate to: Supervisor Login -> Configuration -> Categories Tab
    The  default templates set at the Category level are used to cover a broad  range of Item Types. Within each Category there is much more that can be  configured.

    Please review this link for more detail and screen  shots:  [url:]http://docs.livetime.com/Service80/ServiceManager/configuration_steps.htm#configuration_categories.htm[/url:]