HEAT Discovery - Error when uploading the Client Agent in System Configuration Wizard (SCW): Could not find a part of the path 'C:\IM\ClientInstaller\ClientInstallation_.msi'

Version 1

    Details

    When trying to upload the Client Agent Installer in the System Configuration Wizard (SCW) an error is returned:

    started upload at = HH:MM:SS
    exception message = Could not find a part of the path 'C:\IM\ClientInstaller\ClientInstallation_.msi'

     


    Resolution

     

    The <RootPath> tag in the ClientInfo.xml file in the folder {Installed Dir}\HEAT\IMClient\ImDatabaseUpload has not been updated to the location of the ImDatabaseUpload folder in the HEAT SM Installation.  It still has the default value of : C:\IM\

    Edit the ClientInfo.xml and update the <RootPath> tag to point to the location of the ImDatabaseUpload folder in your HEAT SM Installation.  Before changing the file it is highly recommended that you take a backup copy of the file.

    Below is a screenshot showing the Default location as an example:
    Note: There must be a trailing backslash.