Email listener is throwing error "Error occurred while connecting to the Email Server. Reason: NO LOGIN failed." in ITSM 7.2.x

Version 1

    Details

    Email listener is throwing error "Error occurred while connecting to the Email Server. Reason: NO LOGIN failed."


    Username and password have been verified and telnet to the exchange server can connect.

     


    Resolution

    Verify that IMAP access for the email listener account is enabled in the Exchange Server configuration.