HEAT Enterprise Management and Security Suite (HEAT EMSS) versions 8.2 and 8.3 with the Antivirus module
HEAT is investigating AV Definition files released on 2/3/2016 that may have contributed to slow scanning times and negative endpoint performance.
The files in question are:
- 1454515923 (64-bit Definition)
- 1454534803 (32-bit Definition)
Three hours after release of these files, new Definition files were released which are reported to resolve the issue.
In some rare cases, endpoints were stuck and not able to consume new Definitions. In these cases, you may need to restart the agent service or reboot after the new definition has been received. If the former mentioned steps do not resolve the issue, please call Technical Support to assist.
HEAT Software is continuing to investigate root cause.