I want to edit the form used in Self Service for Knowledge Center articles.

Version 1

    Details

     

    I want to edit the form used in Self Service for Knowledge Center articles. What form do I edit? Can I change where the document type is on the form?

     


    Resolution

     

    The forms for each Knowledge type are associated with individual business objects of the same name.

    For example, Reference Knowledge articles are controlled by the FRS_Knowledge.Reference business object.

     

    Within HEAT 2015.2.2, the following is a list of the knowledge article business objects and associated display forms for Knowledge Center.

     

    FRS_Knowledge.Document > Form: FRS_Knowledge.Document.ArticleView

    FRS_Knowledge.ErrorMessage > Form: FRS_Knowledge.ErrorMessage.ArticleView 

    FRS_Knowledge.IssueResolution > Form: FRS_Knowledge.IssueResolution.ArticleView

    FRS_Knowledge.Patch > Form: FRS_Knowledge.Patch.ArticleView

    FRS_Knowledge.QandA > Form: FRS_Knowledge.QandA.ArticleView

    FRS_Knowledge.Reference > Form: FRS_Knowledge.Reference.ArticleView

     

    Specifically, the field that shows the document type as in the screenshot below (Reference #10089) is hard to see on the form, but is present as a label and can be edited.




    It is important to note that only the below section of the knowledge article is controlled by the form, and thus only this section can be edited.