Why are closed incidents appearing in the Active Tasks report?

Version 1

    Details

    Why are closed incidents appearing in the Active Tasks report?


    Resolution

    - The reason why tasks remain active is there is no automatic way in HEAT to close a task if an incident is closed using the default "Out of the Box" setup.
    - T
    here is an existing validation rule in the OOTB demo which prevents users from closing an incident without closing the task associated to it.
    - This rule is currently disabled.