Known issue in HEAT Discovery: Software for Disposed assets still shows in the Software Inventory

Version 1

    Details

     

    This article describes a known issue in  HEAT Discovery. HEAT software support and development are aware of this  issue and looking to address it in a future update.

    The article includes a description of any known workaround and the currently planned release date of a solution. 
    All release dates are subject to change without notice. We will update the article with the new release date where possible.

     


    Resolution

    In classic Discovery setting the Asset Status of a record to Disposed will free up that client agent license and ensure the software for that asset no longer shows in any software reports.  Only the hardware details of the machine are displayed.

    In HEAT Discovery setting the status of an asset to Disposed does not remove the asset's software from the Software Inventory workspace or software-related reports.

    This issue is logged  with our development team as issue RM 234218.  There is no workaround at this time.