How to deploy and use the remote control viewer as a standalone application

Version 4

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x



    Many organizations use the web console exclusively to provide an easy way to get to remote control for their technicians.  If that is the sole purpose of using the web console you can simply install the remote control viewer as a standalone application.




    You can accomplish this by following these steps.


    1. Locate the file ENURCSetup.exe on the core server.  By default it is under C:\inetpub\wwwroot\common.
    2. Install the package manually on one machine. Note: It says it is an installer for Mozilla Firefox users, but it will work just fine with IE or as a standalone viewer
    3. Find the file isscntr.exe (usually located under Program Files or Program Files (x86)\LANDesk\ManagementSuite
    4. Create a shortcut for isscntr.exe and modify it to have the following command line options: -sServerName -c"remote control" where ServerName is the name of the core server.
    5. Name the shortcut something like "Remote Control Viewer" or "LANDesk Remote Control"
    6. Put the shortcut you created and ENURCSetup.exe in the same folder to be used for a software distribution package
    7. Create a new batch file in the same folder and add the following lines:

      ENURCSetup.exe -v"-q"
      copy /y NameOfShortcut.lnk "C:\Documents and Settings\All Users\Start Menu\Programs\LANDesk\NameOfShortcut.lnk"

      Note: modify both the name of the shortcut and the location you would like to copy it to.  The example above assumes the shortcut is called NameOfShortcut and it will be copied to LANDesk folder under the All Programs listing for all users.
    8. Deploy the package to the target computers.


    The technician can now use the shortcut that was created for standard remote control tasks.

    The technician will need to specify the machine name or the IP Address of the machine they are attempting to connect to.


    Information about the command line options that are available:


    -s indicates the server to use for authentication.  This is required for Integrated or Certificate Based security only.

    -c indicates what you would like to do upon connection.  Valid options include -c"chat" -c"remote control" -c"file transfer" and -c"reboot"

    Note: You can specify more than one option with -c.  For example, you can use -c"chat" and -c"remote control" to open both the remote control viewer and the chat window automatically upon connection.

    -a specifies a target.  This can be used in two scenarios. 


    One is if you remote control the same device very often and would like a shortcut to connect exclusively to that machine.

    The second is to create a shortcut for Gateway remote control:  


    -agsb://GatewayNameOrIp specifies that you would like to connect to the Gateway for a remote control session.