When trying to login via smart client in ITSM 6.1.x Error: communication with the underline transaction has failed.

Version 1

    Details

    When trying to login via smart client in ITSM 6.1.x Error: communication with the underline transaction has failed.


    Resolution

    Installed MSDTC on application server. Verified MSDTC is properly installed on database server.  Rebooted application and database servers.