Reply emails seen in HeatSM Email but the email is not updating Activity History with reply email.

Version 1
Created by scott.phillips on May 24, 2016 9:30 AM. Last modified by scott.phillips on May 26, 2017 10:47 AM.

    Details

    Reply emails seen in HeatSM Email but the email is not updating Activity History with reply email.
    Incident only shows outgoing emails.

    Resolution

    Issue was space in subject line of outgoing emails which prevents replies from being processed.
    Subject should contain " Incident# " and not " Incident #".