Error when attempting to save a change to a record in ITSM 6.x: "Exception of type 'Fusion.FusionException' was thrown. Insufficient resources to perform operation."

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    Details

     

    Error when attempting to save a change to a record in ITSM 6.x: "Exception of type 'Fusion.FusionException' was thrown.  Insufficient resources to perform operation."


     


    Resolution

     

    The error message indicates that the Microsoft Message Queue(s) have reached their allocated quotas.

    Check the message queues to see if one of the queues contains a large number of messages.  For example: the errorfusion queue
    This queue contains the messages that have been rejected by the email listener.  This queue can be purged in order to release space back to the Message Queue quota.

    The Message Queue "bp_eventservicefusioneventsporttype" is used by the ITSM Application to communicate to the Business Process Engine.  If this Message Queue contains a large number of messages and does not decrease it would indicate an issue with the Business Process Engine.  The Service may not be running or there is an issue with it.  You may want to contact support for assistance in this situation.