How to CC: the Team Manager on Escalation Notifications

Version 1

    Details

    Out of the box, the "1st Escalation Notification" Quick Action (on Incident) notifies the Incident Owner. 

    If you need to adapt this to CC: the Team Manager too here are instructions on how this can be achieved. 

     


    Resolution

    - Log in to the tenant with the Administrator role

    - Go to the Incident workspace
    - Go to Action Menu > Edit Actions 
    - Select the appropriate notification, e.g. "1st Escalation Notification" Quick Action
    - Click "Add CC"
    - In the CC field, click Add
    - Specify the field $(TeamManagerEmail)
    - Click the green + icon to add the value
    - Click Save