To remove the search\Object Matching panel for the SelfService role:
- Log into the AdminUI under the Administrator role
- Go to Build > Page Layout > Self Service > My Items > Advanced Options
- Select the Issue template (ie 'Incident)> Configure: Note the layout that is being used
- Now go to Business Objects > Incident > Layouts: Select the layout
- Open the Grid view and see which view is being used:(Example "On request to create new object show: formEdit")
- Go back to the Initial 'Edit layout' page for this layout and select the view (ie 'formEdit')
- Uncheck the box for 'Enable Matching panel' and save.