Can you create an http link to open SelfService on specific Tab and on a specific category in ITSM 7.x?
There is no URL available that will open Self Service on the Service Catalog tab and show only the Request Offerings for a specific Category.
The only URL options that are available are:
1) Show the Request Offerings that contain a specific string in their description
2) Open a new Request Offering
And example of the first type is as follows:
This URL will show the Request Offerings that have the text "failure" in their description.
An example of the second type is:
This URl will open the Address Change Request Offering ready for the user to enter the details.
The value associated with the OfferingId field has to obtained with the following SQL Command:
select B.Name AS RequestOffering, C.Name As OrgUnit, A.RecId as SubscriptionID
from ServiceReqSubscription A
inner join ServiceReqTemplate B on B.RecId = A.SvcReqTmplLink_RecID
inner join OrganizationalUnit C on C.RecId = A.OrgUnitLink_RecID order by B.Name, C.Name