Can you create an http link to open SelfService on specific Tab and on a specific category in ITSM 7.x?

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    Details

    Can you create an http link to open SelfService on specific Tab and on a specific category in ITSM 7.x? 


    Customer would like to present a link on our corporate intranet that will take our customer directly to a Service Category in the Service Catalogue portal.



     


    Resolution

     

    There is no URL available that will open Self Service on the Service Catalog tab and show only the Request Offerings for a specific Category.

    The only URL options that are available are:
    1) Show the Request Offerings that contain a specific string in their description
    2) Open a new Request Offering

    And example of the first type is as follows:
    http://localhost/SelfService/?Scope=SelfService&CommandId=SearchOffering&SearchString=failure
    This URL will show the Request Offerings that have the text "failure" in their description.

    An example of the second type is:
    http://localhost/SelfService/?Scope=SelfService&CommandId=NewOfferingRequest&OfferingId=41980812174E4D268E0C89D11B531008
    This URl will open the Address Change Request Offering ready for the user to enter the details.

    The value associated with the OfferingId field has to obtained with the following SQL Command:
    select B.Name AS RequestOffering, C.Name As OrgUnit, A.RecId as SubscriptionID 
    from ServiceReqSubscription A 
    inner join ServiceReqTemplate B on B.RecId = A.SvcReqTmplLink_RecID
    inner join OrganizationalUnit C on C.RecId = A.OrgUnitLink_RecID order by B.Name, C.Name