IPCM Language Configuration

Version 1

    Details

    IPCM Language Configuration


    Resolution

     

    Language Configuration

    The Languages tab displays the languages installed, which are used to set the Agent Dashboard User Interface for agents (these languages populate the list in the UI Language field at: System Configuration>Users>Users, click a user, then click the General tab) and for prompt localization in voice applications. 

    ►To Add a Language:

    1  In the Management Portal, click System Configuration>Host. The Configuration page opens.
     
    2  Click the Languages tab.
     
    3  Select a language from the drop-down list.
     
    4  Click the Add button.
     
    5  Click the Commit Changes button to enact the change.

    ►To Delete a Language:

    • Click the red x icon.