When trying to launch a report within Helpdesk get the following error:
16189 : General error communicating with crystal reports. Then if you "OK" the message and click on the X to close the report you then get Microsoft Visual c++ runtime library Runtime error Program: \\touchpaper2\helpdesk\HDBIN32\Helpdesk.exe Abnormal program termination
Then if you OK the above error you get Touchpaper helpdesk - MESU rquest.rpt: Helpdesk.exe - application error The instruction at "0x6c3b5115" referenced memory at "0x00000004" The memory couldn't be "read" .
This error is machine specific.
From the affected workstation navigate to the following location on the Helpdesk server:
Run this setup file with administrator privileges on the machine. After this restart the computer and run the reports again.