"Access is denied" error when encrypting removable media previously encrypted with Sanctuary Device Control

Version 1

    Details

    Sanctuary Device Control

    SYMPTOM

    The below error may be displayed when encrypting removable media previously encrypted with Sanctuary Device Control if the Entrust Entelligence Group Share for Windows Folders 2.0 client is installed.

     
     


    ISSUE

    There is a known conflict between the Entrust Entelligence Group Share for Windows Folders 2.0 client and Sanctuary Device Control v4.3. 

     

    RESOLUTION

    Update to Entrust Entelligence Group Share for Windows Folders 2.0 patch 146321. This patch is an update to Entrust Entelligence Group Share for Windows Folders 2.0 and it contains several fixes and improvements. For more information on this patch, please contact Entrust.