Unable to add all Devices/Models to device library

Version 1

    Details

    Lumension Endpoint Management and Security Suite (LEMSS) 7.2 with Device Control module

    SYMPTOM

    You receive the following error when adding Devices to the Device Library in LEMSS:

    Unable to add all devices/models to device library. Error: No model indformation recorded in log entry.

    CAUSE

    Incorrect selection of Device Log entries does not allow devices to be added to the Library. The correct type of entries must be selected.

    RESOLUTION

    When adding Devices to the Device Library, you must select a DEVICE-ATTACHED entry from the Device Logs to add as these entries contain the correct data to add the Device successfully.