- After typing user credentials trying to login to GoldMine Web when the user does not have a password in GoldMine Premium Edition the following error is received.
GoldMine Web requires that the User has a valid password set.
Users who do not have passwords in GoldMine Premium Edition will not be able to login to GoldMine Connect.
- Log into GoldMine Premium edition as the user in question
- Tools > Options > Personnel Tab
- Click the 'Change Password' Button
- Set a new Password
- Log into GoldMine Web with the Username and New Password
Additional Knowledge Articles regarding password errors in GoldMine Web:
21654 - ERROR GoldMine Web (GMWEB):The username or password you entered did not match our records - when user password exceeds 20 characters.
21659 - What is the maximum length for a GoldMine password?
21662 - GoldMine Web (GMWEB): Error "The username or password you entered did not match our records". when the GoldMine password contains any special characters like ñ (Spanish) or ä (German)