GoldMine Web (GMWEB) - ERROR: The username or password you entered did not match our records

Version 1

    Details

    - After typing user credentials trying to login to GoldMine Web when the user does not have a password in GoldMine Premium Edition the following error is received.

    'The username or password you entered did not match our records.'

     


    Resolution

    [CAUSE]
    GoldMine Web requires that the User has a valid password set.
      Users who do not have passwords in GoldMine Premium Edition will not be able to login to GoldMine Connect.

    [RESOLUTION]
    - Log into GoldMine Premium edition as the user in question
    - Tools > Options > Personnel Tab
    - Click the 'Change Password' Button
    - Set a new Password
    - Log into GoldMine Web with the Username and New Password

    Additional Knowledge Articles regarding password errors in GoldMine Web:
    21654 - ERROR GoldMine Web (GMWEB):The username or password you entered did not match our records - when user password exceeds 20 characters.
    21659 - What is the maximum length for a GoldMine password?
    21662 - GoldMine Web (GMWEB): Error  "The username or password you entered did not match our records". when the GoldMine password contains any special characters like ñ (Spanish) or ä (German)