Setting up a mail environment (Mercury) on a VMware

Version 3

    Verified Product Versions

    Service Desk 7.8.x

    This document describes how to setup a customisable mail test environment using Mercury on a VMware.  The installation and setup of Mercury with Outlook and ITBM is tricky but if you follow this technote step by step then it should be a breeze!  Once it is setup it is a very efficient and reliable tool to use for trouble shooting mail related incidents


    (see attached technote)