Ava 6.x: Need Flash Plugin Error When Configuring Profile Using Chrome

Version 8
Created by thomas.enright on Jul 24, 2017 4:35 PM. Last modified by Brett.Smith on Sep 5, 2018 1:17 PM.

    Verified Product Versions

    Avalanche 6.1Avalanche 6.0Avalanche 6.2

    Environment:

    Google Chrome

    Avalanche 6.0, 6.1, 6.2

     

    Issue: 

    You go to configure a software package within Avalanche and you get a needs Flash plugin error using Chrome.

     

    Fix via registry (persistent through chrome relaunch)

     

    Below is a sample registry key that can be applied to your local computer to make allowed plugins persistent through relaunch of chrome. Prior to running the registry key please validate that you have permission to edit the registry on your computer. Also chrome policy settings may be stored within the registry under HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER in the following path: Software\Policies\Google\Chrome

     

     

    Windows Registry Editor Version 5.00

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\PluginsAllowedForUrls]
"1"="https://aod.wavelink.com"
"2"="http://10.25.96.71"

     

    within this example you will see that there are 2 items. You only need to put in the url or ip address depending on how you are accessing the console within the value of the key. Please use the proper HTTP or HTTPS depending on if you have secured the console with a certificate or not.

     

    Please note that once the key is added you will need to restart your computer to allow the registry change to take affect.

     

    Fix via browser (non-persistent through chrome relaunch)

     

    For Chrome Version 69.0.3202.89 or higher

    This must be done after every restart of Chrome for version 69.0.3202.89 or higher

     

    Click the three dots in the top right of Chrome, and select Settings

     

     

    Search Content Settings and click Content Settings

     

     

    Click Flash

     

     

    Ensure Block sites from running Flash is disabled

     

     

     

    Navigate to your Avalanche, login and then click the info icon to the left of your address bar.

     

     

    Change the drop down for Flash to Allow.

     

     

    Click away from the box in any other Chrome area, then click the blue Reload button.

     

     

     

    Follow these instructions for Chrome version 62.0.3202.89

    If available you can click on this:

     

     

    Click manage

     

    Then skip down to the slider portion of this doc.

     

    If the above option is not available start here:

     

    Navigate to settings within Chrome

     

    Search settings for Flash and click on Content Settings

     

     

    Click Flash

     

     

    Slider

    Click the slider next to Ask First to turn this off

     

     

    This will change to Block sites. You will now have to add Avalanche to the Allow portion by clicking add.

     

    Add the site and click Add.

    NOTE: If you're connecting to Avalanche from a different machine, then you would put http://[AvalancheServerNameHere]:8080/

     

     

     

    For Versions of Chrome older than 62.0.3202.89:

     

    Navigate to settings within Chrome

     

    Search settings for Flash and click on Content Settings

     

     

    Click Flash

     

     

    Turn off Ask First by moving the slider to grey

     

    Close the settings tab and refresh your Avalanche page