LANDESK Remote Control over HTTP reports - Authenticating... Message from webpage. Authentication failed. Invalid credentials or no rights to remote control.

Version 2

    LANDESK Remote Control over HTTP reports

     

    Authenticating...

    Message from webpage.

    Authentication failed.

    Invalid credentials or no rights to remote control.

    OK

     

    screenshot landesk remote control rc invalid credentials or no rights to remote control.png

     

    A log file %LDMS_HOME%log\remotecontrol.dll.log reports: The server process could be started because the configured identity is incorrect. Check the username and password.

     

    An attempt to start COM+ Applications: LANDesk and LANDesk1 on the core server under the Windows Component Services reports:

     

    Catalog Error

    An error occurred while processing the last operation.

    Error code 8000401A - The server process could not be started because the configured identity is incorrect. Check the username and password.

    The event log may contain additional troubleshooting information.

     

    screenshot landesk com plus catalog error.PNG

     

    SOLUTION: Unexpired Windows domain account used on the core server under the Windows Component Services and successfully started both COM+ Applications: LANDesk and LANDesk1

     

    After unexpiring the Windows domain account used on the core server under the Windows Component Services both COM+ Applications: LANDesk and LANDesk1 are now showing under "Running Processes" and a remote control session over HTTP authenticates and connects successfully.

     

    screenshot landesk com plus.PNG

     

    REFERENCE:

     

    Configuring COM+ server credentials

    https://help.ivanti.com/ld/help/en_US/LDMS/10.0/Windows/setup-t-complus-credentials.htm

     

    LANDeskCOMPlus - "Who is this user" and "Why is he on my Core"?

    https://community.ivanti.com/docs/DOC-9310

     

    How to Configure the LANDesk COM+ Applications to use a Domain Account

    https://community.ivanti.com/docs/DOC-25497

     

    LANDesk COM+ Identity Accounts Needed

    https://community.ivanti.com/docs/DOC-24904