Problem/Solution: Cannot access into Workspaces via Token Authentication (using Mobile application) logging from external network.

Version 4

    Verified Product Versions

    LANDESK Service Desk 2016.xLANDESK Asset Central 2016.xLANDESK Asset Central 2017.xLANDESK Service Desk 2017.x

    Environment:

    ServiceDesk 2016.x

    ServiceDesk 2017.x

     

     

    Problem:

    When trying to access Workspaces via Mobile app from the external network the application is stuck on the background image.

    When trying to log into Workspaces via Token Authentification from the external network, using the wrong password you do not receive feedback from the application, the page is kept on loading.

     

    Cause:

    The cause is settings for DMZ (point of external access for users to your services and applications). The fault lays in the wrong configuration of Authentification method for Workspaces in Forefront TMG.

    Solution / Workaround:

    If you are using TMG (Forefront Threat Management Gateway) to provide secure access for your users you should review the settings for Workspaces Application - the Authentification method should set up as  'Basic/None',

    For more information:

     

    Overview of authentication in Forefront TMG

    https://technet.microsoft.com/en-us/library/ff355324.aspx