Customer is receiving a duplicate file error.
"Cannot Import Duplicate Transactions. This license file has the following transaction; which is already known to the licensing server..."
Customer would like assistance with removing old license files and importing new license files into License Manager.
Step 1. Create a restore point on app server and/or create a backup copy of System Work folder.
Path: C:\Program Files\FrontRange Solutions\HEAT\LicenseManager\SystemWork.
Step 2. Remove the System Work folder.
Step 3. Save new license files to location on app server.
Step 4. Open License Manager.
Step 5. Select Import Files>Select one new license file>import.
Step 6. Repeat Step 3 for each license file.
Step 7. On app server, go to Services>FrontRange License Authentication Server>Right Click>Restart.
Step 8. Go back to License Manager. Click on List to List existing licenses.
User should be able to see license files in the License Manager.