AuthenticateUser has succeeded but hasn't produced a session key and session key expiration time

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    Article Description

    Integration block for IPCM/HEAT 2013-2014 premise gets error in log viewer where the integration blocks get the following when processed:

     

    AuthenticateUser(user="username",tenant="tenant") has succeeded but hasn't produced a session key and session key expiration time

     

    Article Resolution

    1) Login to the ConfigDB in HEAT Service Management on the HEAT server.

     

    2) Open the HEAT Tenant link/object.

     

    3) Change the Login URL field from the HEAT tenant name to the HEAT server name.