How to show additional User information in User dropdown list in Web Access and Workspaces when creating new Incident/Request/Change/etc. (please see Pic.1 and Pic.2)?
Pic. 1. User dropdown list in Web Access showing only user Full Name of the user (Title attribute)
Pic. 2. User dropdown list in Workspaces showing only user Full Name of the user (Title attribute)
To show additional information besides Full Name of the user in the User dropdown list in Web Access and Workspaces, go to Object Designer, User Object and select Output Attributes on the User object (located in System module) and select already existing Output attributes template (e.g. Dropdown as on Pic.3) or create a new template and give it a new name. Then select the attributes you would like to display in the dropdown list of the Raise User field. You can also change the Font size (small, medium, large), Font type (Regular, Bold, Italic, Underline) and select Text colour (as on Pic.4), press OK and save. Font size, Font type and Text Colour does not apply to Workspaces. This has not been yet implemented.
Pic. 3. In Object Designer, in System module, select the User object and choose output attributes. Choose/create the template, give it a new name and select the attributes
Pic.4. Choose the Font size, Font style and Text colour. This only applies to Web Access
You will also need to go to Window Manager, Incident/Request/Change/etc. module and open the Window of Incident/Request/Change/etc that you are using for Web Access/Workspaces. Highlight the Raise User field, select Properties and make sure that for the Attribute Template the template selected/created earlier in Object Designer on User object is chosen. Then the additional information will show when selecting the Raise User from a dropdown list in Web Access or Workspaces when opening new Incident Incident/Request/Change (as on Pic.5. and Pic.6). To make sure that the change is applied - please perform an IISReset (please remember that IISReset will disconnect all working users, then please perform it off working hours when there are no users in the system).
Pic. 5. User dropdown list in Web Access with additional information
Pic. 6. User dropdown list in Web Access with additional information