User Workspace Management Support Statement for Windows 10 & Windows Server Servicing Channels

Version 8

    Windows 10 Semi-Annual Channel

    • When they are released, the twice-yearly releases of Windows 10 through the semi-annual channel are handled as maintained platforms for labs and pilot environments only.
    • We welcome feedback from customers and partners using new releases of Windows 10 in lab and pilot environments through our usual Support channels.
    • This means that you are able to raise support calls, log any issues found, and collaborate with our support teams on any workaround. For example, as 1709 was still in the "Targeted' phase of its life-cycle as of Dec 2017, this will be reflected in the support priority of any issues logged in that we assume the affected environment will be non-production.
    • As soon as Microsoft announces a Windows 10 release as “fully available” it then becomes a maintained platform for full production deployments. An example of a fully available announcement is https://blogs.windows.com/windowsexperience/2018/01/11/windows-10-fall-creators-update-1709-fully-available/
    • Microsoft services semi-annual channel releases for up to 24 months, and Ivanti will treat each release as a maintained platform for the same period.

     

    Windows 10 Long-term Servicing Channel

    • These releases are expected from Microsoft every 2-3 years, and are targeted at medical and point-of-sale devices
    • New releases of Windows 10 through the long-term servicing channel are handled as maintained platforms in lab, pilot and production environments
    • Microsoft services long-term servicing channel releases for 10 years, and Ivanti will treat each release as a maintained platform for the same period

     

    At this time we recommend customers and partners deploying Management Center and Environment Manager web services and databases on Windows Server 2016 (and later) use the Long-term Servicing Channel.

     

    Windows Server Long-term Servicing Channel

    • These releases are expected from Microsoft every 2-3 years, and follow the traditional servicing model for Windows Server. The most recent is Windows Server 2016.
    • New releases of Windows Server through the long-term servicing channel are handled as maintained platforms in lab, pilot and production environments
    • Microsoft services long-term servicing channel releases for 10 years, and Ivanti will treat each release as a maintained platform for the same period
    • Customers running XenApp on Windows Server 2016 will be using the “Server with Desktop Experience” deployment option, which is only available through the Long-term Servicing Channel
    • See https://docs.microsoft.com/en-us/windows-server/get-started/semi-annual-channel-overview for more detail