Ava 6.1: MAC Address on Android device appears as 02:00:00:00:00:00 / How to report Serial Number of my Android device

Version 1

    Verified Product Versions

    Avalanche 6.1


    Avalanche 6.1

    Android 6.x and newer


    NOTE: This is fixed in Avalanche 6.2 due to be released later this year



    For Android 6.x, the MAC Address appears as 02:00:00:00:00:00



    You can track devices with the phone.SerialNumber property as this is the SerialNumber printed on the label on the device.


    How to set up phone.SerialNumber property:

    1. Go to the inventory page
    2. Select the column edit button:
    3. Select "Add Custom"
    4. Create a new column with the following properties:

    5. Press Save
    6. Drag and drop your new column to the top of the list (optional)
    7. Press Save
    8. You'll see your SerialNumber in the first column (if you followed step 6)