Remote Control System Tray Icon Missing if RDP into the Agent Machine

Version 1

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.xLANDESK Endpoint Manager 2017.x

    Problem:

    When RDP into an Agent machine which has Remote Control component installed, even though you have selected to make the System tray icon always visible in the Remote Control settings, you are still not able to see the System tray icon.

     

    system tray icon.png

     

    When log on to the Agent machine directly, the tray icon is visible:

    yes.png

     

    When RDP into the Agent machine by mstsc, the tray icon is gone:

    no.png

     

    Cause:

    This is expected behavior.