From Service Desk 2016 and above, you may Localize Query Shortcut Name, Query Filter and Column Header in WebAccess.
Below is an example how to Localize Shortcut.
1. Login Webaccess with sa, right click the query and click Localize Shortcut.
2. Localize the resource and click OK.
3. Right click the query and click 'Replace this shortcut with current page'.
You should see 'Shortcut was updated.'
You may customize Query Filter and Column Header in the same way.