How to Localize Query Shortcut Name, Query Filter and Column Header in WebAccess?

Version 2

    Verified Product Versions

    Service Desk 2016.xAsset Manager 2016.xAsset Manager 2017.xService Desk 2017.x

    Background:

    From Service Desk 2016 and above, you may Localize Query Shortcut Name, Query Filter and Column Header in WebAccess.

     

    Steps:

    Below is an example how to Localize Shortcut.

    1. Login Webaccess with sa, right click the query and click Localize Shortcut.

    2. Localize the resource and click OK.

    3. Right click the query and click 'Replace this shortcut with current page'.

    You should see 'Shortcut was updated.'

     

    You may customize  Query Filter and Column Header in the same way.

     

    Reference:

    How to disable Multi-lingual knowledge(article) support in order to avoid errors

    How to change system/user default culture to make time format change accordingly? Such as date format in reminder.