HEAT Discovery enabled SM tenants (Cloud or Premise)
Requires Access To:
Tenant Logs Workspace
Service Name: IM
Error Code: FaultException
Log Severity: FATAL
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: An invalid IP address was specified....
GetClientTasks: FaultException: clientId=[...], clientAuthenticationKey=[...], xmlArguments=[...], reason=An invalid IP address was specified., source=mscorlib, errors=An invalid IP address was specified.An invalid IP address was specified.
When attempting to deploy new Netscan IP Ranges to a Gateway the Agent Task never appears in the Gateway workspace and the Error Message detailed above appears in the Logs workspace.
This is caused when the IP Address, IP Range or Subnet does not match the specified format. The acceptable formats are detailed on the "New IP-Range" dialog:
IP-range can be entered in following formats: 192.168.1.1-192.168.1.254 or 192.168.1.0/255.255.255.0 or 192.168.1.0/24
Solution / Workaround:
Double check for typos or Ranges that do not follow the specified formats. Once corrected, re-click the Deploy Settings button.