Ivanti Licensing Portal FAQ

Version 7

    Purpose

    This article outlines some Frequently Asked Questions about the Ivanti Licensing Portal.

     

    Questions

    How do I reach the Ivanti Licensing Portal?

    Ivanti Software Licensing Portal

     

    What are my credentials?

    Credentials should have been emailed to you after purchasing a product.  You may also be able to use your Ivanti Community / Support Portal credentials to login.

     

    PLEASE NOTE: Only licenses issued after July 1st 2017 are available through the portal.  This portal now covers all products except Ivanti Supply Chain (formerly Wavelink).

    PLEASE NOTE: If you try to login using your community /  support portal credentials and your community account is not linked with a licencing record then you will be returned to the homepage.  Email [email protected] for assistance.

     

    What if I forgot my username and/or password?

    • Go to the Ivanti Software Licensing Portal
    • Under the Login fields, there is a line that says "If you have forgotten your username and/or password, email Licensing" - Click on "Licensing" to generate a new email to the Licensing team.

     

     

    My license information is incorrect, what do I do?

    Email  [email protected] with details as to the discrepancy.

     

     

    When trying to login with Community ID, nothing happens.

    On the License Portal site there is an option to log in with your Community ID.

    Your Community ID is stored against certain product licensing information.

    If the system finds that your Community ID has associated Product Licenses, you will be logged in so you can view your license details.

    If the system does not find any associated Product Licenses, the page refreshes and does not display any licensing details.

     

    If your attempt to login with Community ID does not end up showing you any License Details, and you feel it should, email  [email protected] with details as to the discrepancy.