Sorry, we couldn't find %1.xlsx. Is it possible it was moved, renamed or deleted? error when you try and use the Output to > Excel function from any grid / results windows.

Version 4

    Details

    File not found error when you try and use the Output to > Excel function from any grid/results windows.
    Sorry, we couldn't find %1.xlsx. Is it possible it was moved, renamed or deleted?



    [ENVIRONMENT]

    Office 2010 and Above
    GoldMine Premium Edition

     

    [STEPS]
    - Open GoldMine
    - Tools > SQL Query
    - Type and run an SQL query - for example, SELECT TOP 20 * FROM CONTACT1
    - Right-click the results window > Output to > Excel

     

    [EXPECTED RESULTS]
    The contents of the SQL query windows to appear in Microsoft Excel

     

    [ACTUAL RESULTS]
    You receive the following error message from Microsoft Excel

     

    Image 3.png

     

     

     

     

     

     

     


    Information

    This is logged as RM # 228687

    Resolution/Workaround

    - We suggest that customers who are affected by this issue use the below work-a-round

     

    [WORK-A-ROUND]

    - Open Microsoft Excel

    - Open GoldMine

    - Tools > SQL query

    - Type and run an SQL query - for example, SELECT TOP 20 * FROM CONTACT1

    - Right-click the results window > Output to > Excel

    Alternatively when you receive the error message, just press Ok and Excel will open as usual and will proceed with the Output to Excel feature.