It may be necessary to install a newer agent version to address a specific issue prior to the next software release. These are called one-off manifests.
For example, 188.8.131.52 is the agent version in the 8.5 Update 1 Endpoint Security server install. The one-off manifest would be version 184.108.40.206. After installing the one-off manifest the agent version 220.127.116.11 would be available for download.
These files are only obtained from support to address specific issues. It is not necessary to request the latest agent installer.
- Extract and copy one-off manifest to <InstallDir>\Program Files (x86)\Heat Software\EMSS\Content\00000000-0000-0000-0000-000000000000\EndpointComponents
*Note: The Heat Software folder could be named Lumension.
- Replicate using the EMSS console(Tools > Subscription Updates > Update Now). Alternatively, you can run ImportEndpointManifests.exe, included in the airgap toolkit.
- Make sure there are NO double folders such as EMSS\Content\00000000-0000-0000-0000-000000000000\EndpointComponents\18.104.22.168\22.214.171.124.
- Verify the agent installer has been added to EMSS (in Tools> Download Agent Installer). If the new version is missing, check in Tools > Options > Agents > Windows Vista and newer agent version. Make sure the agent version selected has a + sign after it. This selected version is the minimum agent version visible in the Download Agent Installer menu. The plus sign will display this agent version and newer.