Cloud Service Request Guide

Version 7

    This guide contains a guide for raising requests for SaaS products.

     

    Who can access Service Requests?

    When you log a Service Request they will reach the Ivanti Cloud Service team.  This means that the option for opening a Service Request will only be visible to you if you are registered and linked to an account who have purchased a cloud product and who has an active support agreement from Ivanti.

     

    How to Open a Service Request

     

    1. Login in to support.ivanti.com using your Ivanti support credentials.

     

    2. Ensure you are on the tab 'Contact Support'. You will see three options here, one of which is 'Open a New Cloud Service Request'.

     

     

    Ivanti Service Request Catalog Guide

    Uncertain which service request you need to submit? Click here to review the complete service request user guide. This guide outlines what each type of request is and how to fill it out.

     

    How can I access the Cloud Calendar?

    You can access your cloud calendar directly at the top navigation link when you login to your customer support portal or under My My My... > My Profile (https://landeskcommunity.force.com/customers/Community_MyProfile) > Cloud Calendar

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    Select 'Change Calendar' Tab (Filter by Landscape where appropriate)

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    View and Manage Tenants and DB Size

     

    My Cloud Environment gives you access to your Tenant Information and Current DB size.

     

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