Ivanti Service Management Product End of Life

Version 2

    This document provides information about the End of Life policy for Ivanti Service Management products and the HEAT branded versions of the same product lines (now part of the Ivanti family). The Ivanti Product Support Policy applies to the legacy products released under the Frontrange and HEAT brand names.

     

    Ivanti products are constantly updated to meet the needs of rapidly changing IT environments. As new products are released, previous versions are supported and maintained for a certain amount of time, then retired.

     

    End of Life Dates:

    The information contained herein is believed to be accurate as of the date of publication, but updates and revisions may be posted periodically and without notice. Product support for older Ivanti products continues according to this schedule:

     

    Ivanti Product

    Available for

    Purchase Until

    Full Support Ends:

    Customer Care

    Support Ends:

    Web-based Support

    Ends:

    Product Availability

    and Support Ends:

    Ivanti Service Manager 2017.xCurrently available and fully supported. No End of Life announcement has been made.
    Ivanti Service Manager 2016.xNo longer availableNo End of Life announcement has been made
    Ivanti Service Manager 2015.xNo longer availableNo End of Life announcement has been made
    Ivanti Service Manager 2014.xNo longer availableNo End of Life announcement has been made
    HEAT ITSM Version 6.x / 7.xNo longer availableNo End of Life announcement has been made
    HEAT Help Desk version 8.x / 9.xNo longer availableNo End of Life announcement has been made

     

    As part of the Support and Maintenance Agreement, customers receive membership in our global customer support community, and the ability to receive support directly from our full Ivanti customer support team for current products as well as past products.