This document provides information about the End of Life policy for Ivanti Service Management products and the HEAT branded versions of the same product lines (now part of the Ivanti family). The Ivanti Product Support Policy applies to the legacy products released under the Frontrange and HEAT brand names.
Ivanti products are constantly updated to meet the needs of rapidly changing IT environments. As new products are released, previous versions are supported and maintained for a certain amount of time, then retired.
End of Life Dates:
The information contained herein is believed to be accurate as of the date of publication, but updates and revisions may be posted periodically and without notice. Product support for older Ivanti products continues according to this schedule:
|Full Support Ends:|
and Support Ends:
|Ivanti Service Manager 2018.x||Currently available and fully supported. No End of Life announcement has been made.|
|Ivanti Service Manager 2017.x||Currently available and fully supported. No End of Life announcement has been made.|
|Ivanti Service Manager 2016.x||No longer available||No End of Life announcement has been made|
|Ivanti Service Manager 2015.x and older||No longer available||No longer available||No End of Life announcement has been made|
|HEAT ITSM Version 6.3.10 / 7.2.4||No longer available||No End of Life announcement has been made|
|HEAT ITSM Version 6.3.9 / 7.2.3 and older||No longer available||No longer available||No End of Life announcement has been made|
|HEAT Help Desk version 8.x / 9.x||No longer available||No End of Life announcement has been made|
- Full Support: EOL plus 12 months. Full product support will continue for one full year from the EOL announcement. There is no difference between support levels for the new product and the previous version. Maintenance updates will continue to be released during this time.
- Continued Customer Care Support: EOL plus 18 months. Continued product support will continue for 18 months from the EOL announcement. All current maintenance updates will be available. However, no new updates will be released after 12 months.
- Web-Based Support: EOL plus 24 months. Live support is discontinued, but Web-based support continues for another 12 months from the EOL announcement. Users can access the Ivanti Support website to download previously released product updates and access technical white papers and a public discussion forum.
As part of the Support and Maintenance Agreement, customers receive membership in our global customer support community, and the ability to receive support directly from our full Ivanti customer support team for current products as well as past products.