Issue: Windows XP and Server 2003 Legacy Agent cannot use remote control

Version 2

    Verified Product Versions

    Endpoint Manager 2016.xEndpoint Manager 2017.x

    Issue

    Windows XP and Server 2003 Legacy Agent cannot use remote control.

     

    Cause

    After the legacy agent is installed, LANDESK Remote Control Service is not installed. Check the agent install log, there is an error related to missing file called normaliz.dll.

     

    Resolution

    On the affected XP/2003, navigate to C:\Windows\System32, check if there is a file called "normaliz.dll". If not, copy and paste the attached normaliz.dll to that folder and rerun the legacy agent installer. 

     

     

    Reference:

    https://community.ivanti.com/docs/DOC-23848#jive_content_id_Supported_Ivanti_Agent__Client_Operating_Systems

    How to Build a Legacy Agent for Windows XP and Server 2003