Issue/Resolution:  Windows XP and Server 2003 Legacy Agent cannot use remote control

Version 1

    Verified Product Versions

    Endpoint Manager 2016.xEndpoint Manager 2017.x

    Issue:

    Windows XP and Server 2003 Legacy Agent cannot use remote control.

     

    Cause:

    After the legacy agent is installed, Landesk Remote Control Service is not installed. Check the agent install log, there is error related to missing file called normaliz.dll.

     

    Resolution:

    On the affected XP/2003, navigate to C:\Windows\System32, check if there is a file called "normaliz.dll". If not, copy and paste the attached normaliz.dll to that folder and rerun the legacy agent installer.  

     

    Note:

    What is Legacy agent: This involves installing an agent from a previous version of LANDESK on the OS and using it with current code. New features are not available and limited support is available for this method of device management.

     

    Reference:

    https://community.ivanti.com/docs/DOC-23848#jive_content_id_Supported_Ivanti_Agent__Client_Operating_Systems

    How to Build a Legacy Agent for Windows XP and Server 2003