HOWTO: Create a trace file for troubleshooting Ivanti Workspace Control Relay Server

Version 5

    Question

    HOWTO: Create a trace file for troubleshooting Ivanti Workspace Control Relay Server.

     

    Answer

    To initiate Ivanti Workspace Control Relay Server tracing, create the following registry entries:

     

    Registry Key: [HKEY_LOCAL_MACHINE\SOFTWARE\RES\LoggingOptions]

     

    Value Name: Enable

    Data Type: REG_DWORD

    Value Data: 1

     

    Value Name: EnableFileLogs

    Data Type: REG_DWORD

    Value Data: 1

     

    Value Name: EnableMicroLogging

    Data Type: REG_DWORD

    Value Data: 1

     

    Value Name: FileLogLocation

    Data Type: REG_SZ

    Value Data: C:\folder (This MUST contain a foldername not a filename)

     

     

    Notes

    • The trace file can be deleted without stopping the Ivanti Workspace Control Relay Server service.
    • A new trace file is created when the Ivanti Workspace Control Relay Server service restarted.
    • The trace file grows continuously. Stop tracing after the log has been gathered by changing the Value Data of "Enable" to 0.