Consider the following scenario:
- The Microsoft option Quick Print is used to print documents directly from Windows Explorer or from Microsoft Outlook.
- Process Interception is enabled on global level or on a Workspace Container.
- Process Interception is enabled for the associated application which is used to open the document.
- File Type Associations are configured for the corresponding file in a managed application.
In this scenario, the user session will stop responding. No document is being sent to the printer.
File Type Associations are configured on the managed application and will open the associated application.
Deadlocks appear due to they way Process Interception works when an application launches through svchost.exe, which in turns launches another application.
The composer (pfwsmgr.exe) waits indefinitely for svchost.exe to complete.
SolutionThis issue is resolved in Ivanti Workspace Control 10.2.900.0.